Grapes Digital Pvt. Ltd. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the execution process has started basis the order.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for product/s/service/s that the Grapes Digital Pvt. Ltd. marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- Grapes Digital Pvt. Ltd. does not accept cancellation requests unless the customer establishes that the quality of product/service delivered is not at par to the standards of requirements that was communicated or agreed upon.
- In case you feel that the product/service received is not as per the scope of the project defined by you or as was mutually agreed upon, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate action.
We as Grapes Digital Pvt. Ltd. develop and sell products and services that we believe in earnestly and use ourselves every day and have hundreds of satisfied customers worldwide. Adding to our honest effort, our support is second to none. That is why we can afford to back our products with this special guarantee. We are committed to highest level of client satisfaction and so we as Grapes Digital Pvt. Ltd. are always ready to rework over the deliverables so as to make them as per expectations of the client. We also offer a 100% Money Back Guarantee Policy in case the customer is dissatisfied with the work and has not intentionally or by chance used the developed product or violated any other binding terms. To request a refund, simply contact us with your purchase details within 72 hours of receiving the deliverable. Please include your order number (sent to you via mail after ordering) and optionally tell us why you are requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as knowledge base service. Refunds are being processed within 21 days period of receiving the claims for the refunds.